Refund and Returns Policy
Introduction
At ruvoro, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions for refunds and returns applicable to products bought from our website, https://www.ruvoro.store. Please read this document carefully to understand your rights and responsibilities.
Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Returns must be initiated within 30 days from the date of delivery. Proof of purchase or order number is required for all return requests.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Gift cards or digital downloads
- Items marked as final sale or clearance
Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (313) 242-4291. Provide your order details and reason for the return. Once approved, you will receive instructions on how to ship the item to our address: 8542 East 12th Way, Detroit, Michigan 48231, United States. You are responsible for the return shipping costs unless the return is due to an error on our part.
Refunds
After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and any discounts or promotions applied to the original purchase may affect the refund amount.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item. Ensure the return meets all eligibility criteria outlined in this policy.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected] or +1 (313) 242-4291. Provide photos or evidence of the issue, and we will arrange for a replacement or refund as appropriate. Do not dispose of the item until instructed by our team.
User Responsibilities
You are responsible for ensuring that return items are securely packaged to prevent damage during transit. Failure to do so may result in a denied refund. Additionally, you must comply with all terms in this policy and provide accurate information during the return process.
Legal Disclaimers
This policy is governed by the laws of the United States and the state of Michigan. ruvoro reserves the right to modify this policy at any time without prior notice. We are not liable for returns lost in transit or for delays caused by third-party shipping carriers. For questions, contact [email protected].